07476 762999 Feline Divine Contact Us mobile cat grooming rachael@felinedivine.co.uk
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Feline Divine grooming logo Feline Divine mobile cat grooming for Sussex, Surrey & Hampshire Contact Us

Your Privacy - any personal information you give me will only be used in connection with Feline Divine grooming and caring for your cats. I do not pass on personal information to anyone unless with your permission. You can read my PRIVACY POLICY with details of what personal data I collect and how it’s dealt with HERE.

Insurance - Feline Divine Grooming has Public Liability and Professional Indemnity insurance (viewable on request).

DBS (CRB) check - I have a clear DBS (CRB) check - my certificate is available on request.

Prices agreed at the time of booking will be honoured to the best of my ability but may vary if your pet’s circumstances are assessed and concluded to be different on actually meeting them. A cat’s condition and temperament are significant factors in being able to groom them as per your booking requirements.

If I attend and there are circumstances that have not been disclosed during the booking process which prevent the appointment going ahead, or part of the booked treatment, then I reserve the right not to continue. The home visit fee will not be refundable and the final fee will depend on how far I am able to achieve the booked treatment.

I also reserve the right not to commence or continue to groom them for the safety of the groomer and your pet if, for example, they become aggressive or distressed on meeting them or during their groom.

In some circumstances and with your agreement, a soft muzzle or collar may be used to allow grooming to continue safely. Please note that sedation is never used.

Some treatments (eg. clipping, de-matting, shaving) may result in skin irritation, soreness, minor abrasions or changes to the structure of your cat’s coat and fur. If your cat needs clipping then skin irritation may occur and occasionally small nicks due to the closeness of matts to the skin. Fur clipping may also expose pre-existing skin conditions or issues of which you were not yet aware. I will point these out to you as soon as they become apparent.

By consenting to me grooming your cat including these treatments you accept responsibility for such matters.

Deposit and cancellations the time taken travelling to your appointment is time that could be spent looking after other people’s loved ones so a deposit and cancellation policy applies.

***I’m sorry but I can’t take cancellations by text message*** Having experienced issues with the delivery timing of some texts I am unable to take cancellations by text message, thank you.

Deposit - all bookings are subject to a deposit payment. This is the home visit fee or (or a minimum of £20 if higher) and can be paid by bank transfer, or by cash or cheque in person

If you rearrange your appointment giving at least 48hrs notice then your deposit will be applied to your next appointment.

If you or your cat are not present when I arrive for your appointment then your deposit is non-refundable. However, depending on the circumstances I may agree to apply your deposit to a re-scheduled appointment.

Outstanding fees are payable in full on completion of the appointment (cash or cheque accepted).

Cancellation fee – no cancellation fee applies if a minimum of 48 hours notice is given (excluding weekends and bank holidays). Your deposit will be forfeit if an appointment is cancelled without giving this amount of notice. Notice can be given by e-mail, in writing or direct conversation by phone.

If I make an appointment with you which will be in less than 48 hours time then in this situation alone the cancellation fee applies unless (A) I am notified before the day of the appointment or (B) if I make an appointment for the same day then before I start travelling to you.

Website - this website contains material which is owned by or licensed to me. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than with written consent from Feline Divine.

In no event will we I be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or other adverse incidences arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Feline Divine. These links are provided for your convenience to provide further information. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Complaints - I have been around pets and kept cats all my life. Before becoming a cat groomer I worked for over 25 years in service and sales roles with daily face-to-face contact with customers and clients. I take pride in having high personal standards and will do my utmost to provide the best, most professional and caring service to both you and your cats. However, if you wish to discuss levels of service or male a complaint please contact me at rachael@felinedivine.co.uk or in writing to Pine View, Church Lane, Coldwaltham, West Sussex, RH20 1LW or by phone 0747 6762 999.

All bookings are subject to the Terms & Conditions displayed here.

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