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Prices agreed at the time of booking will be honoured to the best of my ability but may vary if your pet’s circumstances are assessed and concluded to be different on actually meeting them. A cat’s condition and temperament are significant factors in being able to groom them as per your booking requirements.
If I attend and there are circumstances that have not been disclosed during the booking process which prevent the appointment going ahead, or part of the booked treatment, then I reserve the right not to continue. The home visit fee will not be refundable and the final fee will depend on how far I am able to achieve the booked treatment.
I also reserve the right not to commence or continue to groom them for the safety of the groomer and your pet if, for example, they become aggressive or distressed on meeting them or during their groom.
In some circumstances and with your agreement, a soft muzzle or collar may be used to allow grooming to continue safely. Please note that sedation is never used.
Some treatments (eg. clipping, de-
By consenting to me grooming your cat including these treatments you accept responsibility for such matters.
Deposit and cancellations – the time taken travelling to your appointment is time that could be spent looking after other people’s loved ones so a deposit and cancellation policy applies.
***I’m sorry but I can’t take cancellations by text message*** Having experienced issues with the delivery timing of some texts I am unable to take cancellations by text message, thank you.
If you rearrange your appointment giving at least 48hrs notice then your deposit will be applied to your next appointment.
If you or your cat are not present when I arrive for your appointment then your deposit is non-
Outstanding fees are payable in full on completion of the appointment (cash or cheque accepted).
Cancellation fee – no cancellation fee applies if a minimum of 48 hours notice is given (excluding weekends and bank holidays). Your deposit will be forfeit if an appointment is cancelled without giving this amount of notice. Notice can be given by e-
If I make an appointment with you which will be in less than 48 hours time then in this situation alone the cancellation fee applies unless (A) I am notified before the day of the appointment or (B) if I make an appointment for the same day then before I start travelling to you.
In no event will we I be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or other adverse incidences arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Feline Divine. These links are provided for your convenience to provide further information. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
All bookings are subject to the Terms & Conditions displayed here.