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GDPR Privacy Notice

GDPR stands for the EU’s “General Data Protection Regulation” which came into effect in 2018 and is designed to protect your privacy. As a business, Feline Divine Mobile Cat Grooming needs to let you know the following information about how we deal with your personal data.

What data do we collect?

I only collect and retain basic personal data about you which includes names, addresses, email, phone numbers, social media contact details, pet details and sometimes bank details eg. if online refunds are made (NB. If you pay me electronically by bank transfer then I only see the payment and not your account details).

This information is sought from you once you contact me. You are under no obligation to give it to me if you don’t want to but if that’s the case I may not be able to look after your pet. On occasion I may receive your data from another cat groomer if you’ve been in contact with them but I may be better placed you groom your cat. Feline Divine Mobile Cat Grooming does not use website ‘cookies’, collect passwords of any sort or engage in Direct Marketing (unsolicited contact promoting my services).

Why we need your data?

I need to know your personal information in order to discuss, arrange and provide you with the mobile cat grooming services about which you’ve enquired when you contact me. There is no collection of your personal data that is not needed in order to provide and oversee these services to you.

Under the GDPR, Feline Divine Mobile Cat Grooming must inform you of the lawful basis under which your personal data is held. Having reviewed my GDPR responsibilities the one that applies here is called a “Legitimate Interest”.  Namely, to provide a commercial service to customers who approach Feline Divine. I cannot provide my services to clients and potential clients without gathering the data referred to above.

What do we do with your data?

Feline Divine uses your data for the sole purpose of running a mobile cat grooming business visiting clients’ homes and providing services enquired about and agreed with them. FDG may also make follow-up contact requesting feedback with the aim of providing the best service to pet owners. I may share your data with other cat groomers so you receive the most appropriate service. I trust this use of your data is no more than you’d reasonably expect when you contact me. I also have to keep records to show HMRC I am paying my fair share of Tax and National Insurance.

Other than this I don’t share your personal data with third parties unless the law requires me to do so.

All the personal data Feline Divine processes is handled by me in the UK. I use Google’s calendar for managing appointments which may include some of your contact details. Please be re-assured that I have security procedures in place on devices like phones and tablets to prevent unauthorised access to information they may hold.

Google’s servers may be outside the UK but they too have GDPR responsibilities for protecting your (and my) data. As a large international business they must legally comply with GDPR regulations and have secure processes for protecting information they hold on people and how people use their services.

If you contact me via third parties such as email and social media providers or telecoms companies (eg. text messages) then they may be located and handle your data outside of the UK. They will already have a separate data protection policy with you for you to be using their services. If you communicate with me using these methods I make the reasonable assumption that you are satisfied with their GDPR compliance and Data Protection safeguards for handling any personal data you and I exchange through them. If this is not the case please let me know so we can communicate by phone instead.

How long do we keep your data?

Feline Divine Mobile Cat Grooming is required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

If I request your bank details, eg. to make a deposit refund, then I will delete them once the transaction is completed.

What are your rights?

You have the right to see the data I hold about you which can be requested verbally or in writing. If you believe the information I process about you isn’t right you can request to have it corrected or deleted. If you wish to raise a complaint on how Feline Divine has handled your personal data you can contact me, Rachael Sherwell at rachael@felinedivine.co.uk or call on 0747 6762 999.

If you are not satisfied with my response or believe Feline Divine is processing your personal data not in accordance with the law you can also complain to the Information Commissioner’s office via their website https://ico.org.uk where you will also find full details of your rights.

Thank you.

Feline Divine Mobile Cat Grooming

Keeping your personal information safe and using it correctly is important to me.

Here are details of how I do this.

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